FOCUS...
  
 The difference between focusing on problems and
 focus on solutions!

 One of the big Soap Manufacturing companies had a
 problem from the Customer
 saying one of his cases was empty. This was looked
 upon by the Company as a
 serious issue coz this company says 'customers are
 our bosses' and stuff like that ...
  
 They went to invent sophisticated machine that does
 a high level scanning of
 the cases as they were made to pass by a custom
 built conveyor
 designed for
 this specific purpose... these are the most
 renowned engineers that
 existed in the company.
  
 One of the mechanic who was amused by the new
 REVOLUTIONARY change get
 struck by a single fact... he proposed it and he
 was in the limelight fortnight ...
  
 He put a powerful blower in the place of the
 SOPHISTICATED equipment
 which
 blew away the empty cases !!!!
  
  -----
  
 OTIS, the elevator company from the USA had a
 problem of dealing with
 elevators that were very slow. The problem
 statement that was being
 addressed by the engineers @ OTIS was: Elevators
 are very slow.
  
 They invented more powerful motors, better
 lubricants etc. etc. and
 still the problem remained.
  
 One bright young engineer came along and after
 carefully studying the
 data/reports etc., reworded the problem statement
 as: People think elevators are very slow.
  
 Witness how prefixing 2 words before the original
 problem statement
 completely changed the focus
  
 This completely changed the focus and OTIS
 engineers addressed the
 "perception" problem by putting up a mirror (till
 then non-existent in
 elevators) inside the elevators; so that people
 could proudly look at
 their own images even as they moved up multi-stored!
 buildin gs. As expected,
 the problem disappeared.
  
  -----
  
 When NASA began the launch of astronauts into
 space, they found out
 that the
 pens wouldn't work at zero gravity. (Ink won't flow
 down to the
 writing
 surface) In order to solve this problem, they hired
 Andersen
 Consulting
 (Accenture today). It took them one decade and 12
 million dollars.
 They
 developed a pen that worked at zero gravity, upside
 down, under water, in 
 practically any surface including crystal and in a
 temperature range
 from below freezing to over 300 degrees C.
  
 The Russians used a pencil ...